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1.
What
is an extended vehicle service contract or extended
auto & car warranty?
When the manufacturers bumper
to bumper warranty expires you would be responsible
for any costly mechanical breakdown or repairs. Repairs
could range from a costly transmission to computer-related
items and many of the other thousands of components
that make up your vehicle. 5 StarWarranty offers comprehensive
protection against repairs after your manufacturers
auto & car warranty has expired.
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2.
Why should I purchase an extended
auto & car warranty from 5StarWarranty?
Our senior management team has over 100 years experience in the automotive industry.
While there are many companies to chose from we believe we offer a superior product, competitive pricing and unmatched customer service.
Please check our Better Business Bureau and Web Assured report.
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3.
What assurance do I have that any claims will be paid in years to come?
All 5StarWarranty contracts are directly insured by an AM Best "Excellent" rated insurance company. What this means to you is the insurance company must follow all state regulations and adhere to state insurance guidelines regarding financial solvency and
financial stability. These insurance filings can be located through your state insurance commission.
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4.
Where is the 5StarWarranty contract honored?
The 5StarWarranty service contract is honored nationwide and in Canada.
If your vehicle breaks down, take it to any reputable/licensed repair facility of your choice.
Please provide your repair facility with a copy of your service contract.
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5.
How are claims paid and what is the claims process?
Claims are paid directly to the
repair facility by nationally recognized credit card
(Usually Visa or Mastercard) for your convenience. The
claim process is as simple as handing your extended
auto & car warranty contract to the service manager.
The service manager will contact the administrator for
repair approval.
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6.
What is a deductible and how does it work?
A deductible is the amount you will pay out of pocket when a claim is filed for a breakdown or failure of a covered component. You pay only one deductible per repair visit not per component,
regardless of how many parts need repair. Your deductible is determined at time of service
contract purchase.
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7.
What additional benefits are included in your service contract plan?
5StarWarranty offers a variety of benefits on all service contract plans. All plans include roadside assistance, rental car reimbursement, trip interruption and towing to name a few.
These benefits are included free for the entire term of your service contract.
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8.
Is my service contract transferable?
Yes, for a nominal fee you can transfer your service contract if the vehicle sold to a private party or individual. This option adds value to the resale of your vehicle.
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9.
When can I cancel my service contract?
5StarWarranty service contracts can be cancelled at anytime. During the first 30 to 60 days (varies by state) you can receive a full refund. All cancellations are pro-rated based upon term or mileage whichever is greater. Cancellation provisions vary by state. Please referred to the actual service contract for provisions relating to your state.
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